Frequently Asked Questions

Clear Answers. No Fine Print. No Hidden Fees.
At FlexRate Moving, we believe you deserve to feel confident at every step of your move. That’s why we’re transparent about our process, policies, and pricing. Below are some of the most common questions we get—answered honestly and clearly.

General Moving Questions

Moves tend to be in high demand from May to September. For better availability and pricing, consider moving October to April, especially on weekdays when demand is lower.

For most local moves, 1–2 weeks ahead is ideal. During busy seasons, the sooner the better. We also try our best to accommodate last-minute requests whenever possible.

No problem! Life happens. We reschedule with no extra fee.

No. We don’t require a deposit. We keep it flexible because we know things can change.

Under California law, movers must apply “Double Drive Time” if the pickup and drop-off locations are more than 10 miles apart. This means the actual driving time is doubled and added to your bill. It’s a legal requirement, not our rule—but we’re always upfront about it.

Packing & Preparation

Label boxes clearly
Keep essentials (meds, documents, chargers) aside
Clear walkways for safe loading/unloading

No. For safety and liability reasons, we don’t disconnect or reconnect washers, dryers, fridges, etc. Please have these handled by a certified technician.

⚠️ Be cautious of movers who say otherwise—it may void your insurance coverage.

With extra care. We use professional packing techniques and protective materials to secure your fragile items for transport.

Yes! Every move includes free essentials like shrink wrap, moving blankets, wardrobe boxes, and tape.
If you book full packing services, we’ll also provide all boxes at no extra charge.

Absolutely. We offer full and partial packing services, customized to your needs. Save time and reduce stress—let our pros handle it.

Costs and Payment

Pricing depends on:

Size of your home
Total time or distance
Need for packing
Special requests (like piano or safe moving)

All quotes are custom and transparent—no generic rates, no hidden fees.

It means we look at your actual move details. If it’s simpler (no stairs, no heavy items), we may lower the rate. For more complex moves, we focus on careful handling, not upselling.

Hourly Rate: You pay for actual time spent

Flat Rate: One set price for the entire move
Choose what’s best for you—we’ll explain both clearly.

Very. If your move takes less time, you pay less. If it runs longer, you won’t be charged more than your original quote without a clear reason. We believe in fair billing only.

Tipping is never required, but always appreciated. If you’re happy with the crew, the average is 15–30% of the total, split among movers.

No. You only pay for active working time. Any break time is subtracted from your bill.

Safety and Insurance

Yes, FlexRate Moving is fully licensed and insured. Your items are covered throughout the move.

Absolutely. Every mover is screened and trained. We also carry full workers’ compensation coverage to protect both our crew and your property.

No. We cannot move items like:

Paints or flammables
These are prohibited by law.
Gasoline or propane
Firearms or explosives

Special Services

Yes—we do our best to accommodate urgent moves. Contact us to check availability. We’ll be honest about what we can do.

Yes, it’s best to be present to review and sign off on your items before they’re loaded. We’ll document everything together for full transparency.

No worries—we come fully prepared. Your items will be wrapped and protected with professional materials to keep them safe in any weather.

Still Have Questions?

We’re just a call or message away. At FlexRate, our goal is to give you clarity, confidence, and control—so you always know what to expect.

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